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Conflict Management & Resolution

Develop your conflict competence and engage in conflict confidently

Conflict Management & Resolution

Conflict Management and Resolution involve strategies and techniques used to identify, address, and resolve conflicts within an organisation or interpersonal relationships. It focuses on understanding, negotiating, and mitigating disagreements or disputes to promote harmony and productivity.

Conflict Management

Why this training?

Enhanced Relationships

Conflict resolution and management are essential for fostering better relationships among team members, colleagues, or stakeholders. By addressing conflicts constructively, trust and collaboration can be strengthened.

Improved Productivity

Effective conflict management ensures that disputes do not hinder workflow, allowing teams to stay focused on their tasks and goals. This leads to increased productivity and efficiency.

Reduced Stress

Conflict resolution and management help reduce the stress and tension caused by unresolved conflicts. Creating a healthier work environment contributes to the well-being of individuals and teams.

What to expect

Situation Assessment

Understand the common sources of conflict and explore your options for addressing a disagreement.

Conflict Management Styles

Recognise whether you and your counterpart typically seek or avoid conflict.

Conflict Resolution

Resolve interpersonal and team-level conflicts with cognitive and emotional approaches.

Relationship Repairment

Fix the damaged relationship and move on to the next challenge together.

Do you know that...

1 %

of employees experience conflict at work to some degree, with 29% experiencing it “often” or “always.”

1 %

of managers reported spending between 20% to 40% of their time managing workplace conflicts.

1 %

Effective conflict management practices lead to 50% lower turnover rates.

Strategic Employee Development

成長見證

Stimulate Self-Awareness

Our training can be applied to all industries and job positions at all levels. Employees are assessed with robust and reliable psychometric tools to identify their strengths and development areas. With tailor-designed individual and team training, employees are promised to unleash their potential and bring their success to the next level.

Competency-Based Development

Starting with a need analysis to identify the priority of training needs of each individual and team. Through redefining job roles and responsibilities, we help trainers to analyse the skills gaps of employees, formulate dynamic training plans, and design fitting programmes to ensure the training goals are essentially attained.

Aligned With Business Strategy

A standardised and behaviour-oriented strategy helps employers focus their attention on the ‘success factors’. By identifying and comparing each competency among a pool of job candidates, analysing the development potential of shortlisted talents, recruiters are allowed to make their final hiring decision in the most confident, reasonable, and fair manner.

Transfer of Learning

Our programmes are anchored with the goals of transfer of learning. We design the training sessions according to individual needs and realistic work situations in order to maximise the effectiveness of learning of employees. With the interactive content and the post-training evaluation, we ensure your employees are confident to apply the knowledge and skills learned in the appropriate situations

Check out our Insight

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Thriving Together - Strategies to Retain a Multigenerational Workforce

Our modern workplace is undergoing a transformative shift as multiple generations collaborate side by side, bringing their unique skills, experiences, and perspectives to the table. The arrival of the multigenerational workforce presents both opportunities and challenges for businesses striving to maximize productivity and innovation.

更多問題

我們隨時為你解答疑問

Our workshop offerings are customisable and are offered in a variety of formats, including onsite training and online virtual sessions.

Each programme is designed with different lengths, varied from 3 hours (half day), 7 hours (full day), to 14 hours (2 days).

All training is priced per group, not per person. Get a quotation from us now.

Our typical package includes trainer fees, training materials for on-site training and activities, and a complimentary media package with event photos and video highlights. In some programmes, assessments will be included before, during, and/or after the training.

Our consultant team will work with you throughout the training service, including pre-training telephone communication to discuss customised training needs and post-training follow-up and support.

Our trainers are accredited members from different professional bodies including the British Psychological Society and The Society for Industrial and Organisational Psychology.

Talk to our consultant to discuss your training needs. We offer more than 25 different topics of training programmes and seminars.

Fill in the enquiry form below and our team will contact you through phone or email as soon as possible. If you have any questions, please call us at +852-5504-6929. 

Don't know where to start?

聯絡我們盡快獲得解決方案

(852) 5504 6929

開放時間:早上10時 - 晚上7時

電郵 info@expivotal.com

在職場上,我們少不免與同事和上司發生衝突,當時的你又是如何處理的呢?學者把衝突管理策略(Conflict management style)分為五類,包括競爭(Competing)、合作(Collaborating)、妥協(Compromising)、逃避(Avoiding)和讓步(Accommodating)。

1. 競爭(Competing)

使用競爭型策略的人在處理衝突時,他們會堅持己見,不願意作出任何改變,直至對方讓步。雖然這種策略有助推動重要政策,但是有機會會損害人際關係,並打擊員工士氣。因此,我們不宜長期依賴競爭型策略解決衝突。

2. 合作(Collaborating)

合作型策略是指顧及雙方的需要,尋求大家亦滿意的方案,達至雙贏的局面。這種策略長遠來說當然是最佳的解決方法,但同時需要長時間實行,對於一些逼切的情況未必適合使用。

3. 妥協(Compromising)

妥協型策略是指雙方在衝突中願意各退一步,尋求一個中間點進行協商。若然合作型策略未能成功解決衝突,這個時候就可以嘗試妥協型策略去處理一些複雜的問題。

4. 逃避(Avoiding)

使用逃避型策略的人害怕處理衝突,他們希望透過拖延時間和轉移話題的方法去逃避衝突。對於一些無關痛癢的事情,逃避型策略可能是較好的解決方法,但是對於一些較緊急的問題,就不太適合了。

5. 讓步(Accommodating)

採用讓步型策略的人害怕面對衝突,他們往往會馬上讓步,以求立刻結束衝突。雖然這種策略有助建立良好關係,但是亦會抹殺了解決問題的其他可能性。

其實,世界上沒有一種衝突管理策略可於任何情況下使用。我們應先思考衝突的情況,再使用相應的策略,相信便能舒緩一部分的衝突。

更多職場心理學知識,歡迎追蹤以下社交平台。

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